Privacy and Data Handling Policy

Introduction
A PLUS SOLUTIONS LLC (“we,” “us,” “our”) is committed to ensuring the privacy and security of personal data collected from our users through the Amazon Seller Central API. This Privacy and Data Handling Policy details how we collect, process, store, use, share, and securely dispose of personal information, adhering to industry standards and applicable regulations.

1. Data Collection

We collect personal data directly through interactions with the Amazon Seller Central API, which may include:

Full Name: For customer identification and order fulfillment.
Email Address: For communication related to orders, including confirmations and updates.
Phone Number: To facilitate delivery coordination and customer support.
Address Information: Required for shipping and delivery purposes.
Order Information: Including items purchased, quantities, and transaction details for order processing and customer service.

2. Data Processing

The personal data we collect is processed for specific purposes, including but not limited to:

Order Fulfillment: Ensuring that products are delivered accurately and on time.
Customer Communication: Sending order confirmations, shipment notifications, and handling customer inquiries.
Compliance: Meeting legal obligations such as tax reporting and record-keeping requirements.
Service Improvement: Analyzing data to improve our services and user experience.

3. Data Storage

Personal data is stored securely on our servers, which are located in data centers that comply with industry-leading security standards. We use a combination of physical, technical, and administrative controls to protect this data, including:

Encryption: Personal data is encrypted both in transit and at rest using strong encryption protocols such as TLS 1.2+ and AES-128.
Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their duties. Access logs are monitored regularly.
Data Backups: Regular backups are performed to ensure data availability and integrity in case of hardware failure or other issues.

4. Data Use

Personal data is used solely for the purposes for which it was collected. This includes:

Processing Orders: Ensuring correct and efficient order fulfillment.
Communicating with Customers: Providing order updates and responding to customer inquiries.
Legal Compliance: Meeting our obligations under applicable laws and regulations.
Internal Analysis: Using aggregated data to understand trends and improve our services.

5. Data Sharing

We do not sell or rent personal data to third parties. Data is shared only in the following circumstances:

Service Providers: We may share data with third-party service providers (e.g., payment processors, shipping companies) who assist in delivering our services. These providers are bound by strict data protection agreements.
Legal Requirements: We may disclose personal data if required to do so by law, or in response to valid requests by public authorities (e.g., law enforcement agencies).
Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction, subject to the same privacy commitments.

6. Data Disposal

Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely deleted using industry-standard data destruction methods. Specifically:

Order Data: Retained for 30 days post-order delivery for customer service purposes, after which it is securely deleted unless required for longer retention by law.
Backup Data: Old backups are encrypted and deleted as per our data retention schedule.

7. Incident Response

We have a comprehensive incident response plan in place to address any data breaches or security incidents. If a security breach occurs that affects personal data, we will notify Amazon within 24 hours and take immediate steps to mitigate the impact and prevent further unauthorized access.

8. User Rights

Users have the right to access, correct, or delete their personal data held by us. Requests for data access, correction, or deletion can be made by contacting us at the details below.

9. Contact Information

For any questions, concerns, or requests regarding this Privacy and Data Handling Policy, please contact us:

Company: A PLUS SOLUTIONS LLC
Email: info@aplusplastic.com
Phone: +1 505 999 9450
Address: 12 Daniel Road, Suite 318-1S, Fairfield, NJ 07004

10. Policy Updates

This Privacy and Data Handling Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify users of any significant changes and publish the updated policy on our website.

Updated Date: 02.09.2024